Lifting the lid on your EDI orders

The Crossfire Portal gives you a direct interface to see messages exchanged between your supplier system and your EDI customers.

It’s a self-service portal that provides Crossfire customers visibility and management tools for orders, shipments and stores.

Across your supply chain; the macro and micro

 

Total control

Make informed decisions with up to date information about an order’s status. Manage API user permissions, Product or Store data from within the Crossfire Portal.

  • Acknowledge orders, send shipments and print labels
  • Search for and update product and store information
  • Manage promotions and validate pricing

Total visibility

Gain at a glance access to EDI messages for orders, acknowledgements, ASNs and invoices.

  • Oversee number of orders and revenue by week or month
  • Check system status via the Dashboard
  • Quick access to Crossfire Support from within the Portal

Issue resolution

Quickly and easily fix edge case support issues before they impact operations.

Crossfire’s fully-managed EDI integration service takes care of your end-to-end integration, but for edge cases where message delivery is prevented the portal offers quick and easy self-service. For example, quickly resolve instances when an SKU code is incorrect or a customer doesn’t yet exist in an inventory management system.

  • Receive notifications of exchange issues from the Dashboard
  • Drill down to source problem with clear error messages
  • Easily resolve issues from within the Portal

Make informed decisions with up to date information about an order’s status. Manage API user permissions, Product or Store data from within the Crossfire Portal.

  • Acknowledge orders, send shipments and print labels
  • Search for and update product and store information
  • Manage promotions and validate pricing

Gain at a glance access to EDI messages for orders, acknowledgements, ASNs and invoices.

  • Oversee number of orders and revenue by week or month
  • Check system status via the Dashboard
  • Quick access to Crossfire Support from within the Portal

Quickly and easily fix edge case support issues before they impact operations.

Crossfire’s fully-managed EDI integration service takes care of your end-to-end integration, but for edge cases where message delivery is prevented the portal offers quick and easy self-service. For example, quickly resolve instances when an SKU code is incorrect or a customer doesn’t yet exist in an inventory management system.

  • Receive notifications of exchange issues from the Dashboard
  • Drill down to source problem with clear error messages
  • Easily resolve issues from within the Portal

"Despite the volume rising, no one was talking about the systems not working, or PO’s not going through. As a business process owner, I was really proud of that and the system."

— Chris Monkton

Purchasing Process Owner

Dashboard

Volume and status at a glance

Detailed view

Every order, product and shipment.

status overview & controls

Informed and in control