Lifting the lid on your EDI orders
The Crossfire Orders Portal gives you a direct interface to see messages exchanged between your supplier system and your EDI customers.
It’s a self-service portal that provides Crossfire customers visibility and management tools for orders, shipments and stores.
Across your supply chain; the macro and micro
Order management
Make informed decisions with up to date information about an order’s status. Add comments, edit order details and manage credit from within the Crossfire Orders Portal.
- Acknowledge orders, send shipments and print labels
- Search for and update product and store information
- Manage promotions and validate pricing
Total visibility
Gain at a glance access to EDI messages for orders, acknowledgements, ASNs and invoices.
- Oversee number of orders and revenue by week or month
- Check system status via the Dashboard
- Quick access to Crossfire Support from within the Orders Portal
Issue resolution
Quickly and easily fix edge case support issues before they impact operations.
Crossfire’s fully-managed EDI integration service takes care of your end-to-end integration, but for edge cases where message delivery is prevented the portal offers quick and easy self service. For example, quickly resolve instances when an SKU code is incorrect or a customer doesn’t yet exist in an inventory management system.
- Receive notifications of exchange issues from the Dashboard
- Drilldown to source problem with clear error messages
- Easily resolve issues from within the Orders Portal
Order management
Make informed decisions with up to date information about an order’s status. Add comments, edit order details and manage credit from within the Crossfire Orders Portal.
- Acknowledge orders, send shipments and print labels
- Search for and update product and store information
- Manage promotions and validate pricing
Total visibility
Gain at a glance access to EDI messages for orders, acknowledgements, ASNs and invoices.
- Oversee number of orders and revenue by week or month
- Check system status via the Dashboard
- Quick access to Crossfire Support from within the Orders Portal
Issue resolution
Quickly and easily fix edge case support issues before they impact operations.
Crossfire’s fully-managed EDI integration service takes care of your end-to-end integration, but for edge cases where message delivery is prevented the portal offers quick and easy self service. For example, quickly resolve instances when an SKU code is incorrect or a customer doesn’t yet exist in an inventory management system.
- Receive notifications of exchange issues from the Dashboard
- Drilldown to source problem with clear error messages
- Easily resolve issues from within the Orders Portal
"Despite the volume rising, no one was talking about the systems not working, or PO’s not going through. As a business process owner, I was really proud of that and the system."
— Chris Monkton
Purchasing Process Owner
Dashboard
Volume and status at a glance
Detailed view
Every message.
Every order.
status overview & controls
Informed and in control
